Returns & refunds policy

Thank you for shopping at YellowDoor. We strive to provide you with competitive pricing for trading card games and excellent customer service. Please read our Returns and Refunds Policy carefully before making a purchase, as we do not accept returns or offer refunds unless explicitly stated otherwise.

1. Products Eligible for Return:

Unfortunately, we do not accept returns due to the nature of trading card games market.

2. Order Cancellations:

Once an order is placed and payment is processed, it may be canceled if it has not entered shipped status. You may reach out to us at any of the methods mentioned in the Contact Us page to start the cancelation process.

  • there is a 6% fee associated with cancelations
  • pre-orders have a 10% cancelation fee

3. Shipping and Delivery:

While we strive to ensure that your order reaches you in a timely manner, we cannot be held responsible for delays caused by external factors, such as natural disasters or shipping carrier issues. Any shipping fees or associated costs are non-refundable unless otherwise stated.

4. Contacting Customer Support:

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our customer support team. We will be happy to assist you and provide any necessary clarifications.

Please note that this Returns and Refunds Policy applies solely to purchases made through this website and may not apply to items bought from third-party platforms.

By making a purchase from YellowDoor (myyellowdoor.com), you acknowledge and agree to abide by the terms and conditions outlined in this policy.